Đánh giá sự hài lòng của người bệnh ra viện đối với chăm sóc của điều dưỡng và một số yếu tố liên quan tại Bệnh viện Bỏng Quốc gia Lê Hữu Trác năm 2022

Abstract

Objective: Evaluate discharged patients' satisfaction with nursing care and identify some related factors at the Le Huu Trac National Burn Hospital in 2022.
Research subjects and methods: Conducted on 373 patients/relatives undergoing discharge procedures from August 2022 to January 2023 at Le Huu Trac National Burn Hospital. Cross-sectional, descriptive research with analysis, direct interviews with research subjects using pre-designed questionnaires.
Results: The average satisfaction score is 4.3/5 points, the highest is the criteria for notification and guidance of nurses with 4.32/5 points, of which the rate of satisfaction and very satisfaction accounts for 86.5%. Very dissatisfied and dissatisfied only accounted for 4.8%, normal accounted for 8.6%, followed by care, help and support of nurses to patients (4.31/5 points) of which The percentage of satisfied and very satisfied accounts for 86.3%, normal accounts for 8%, dissatisfied and very dissatisfied accounts for only 5.6% and the lowest is friendly communication of nurses with 4.29/ 5 points, in which the rate of satisfied and very satisfied accounts for 86.4%, the rate of very dissatisfied and dissatisfied accounts for only 5.9%. 72.6% of patients will come back or recommend it to others.
Conclusion: Patients and relatives of patients receiving inpatient treatment at Le Huu Trac National Burn Hospital have high trust in the care of nurses at the Hospital. However, it is necessary to change the attitude and service style, continue to organize training courses on communication skills for all officials and employees, including cleaning and canteen staff.