Đánh giá sự hài lòng người bệnh ra viện và một số yếu tố liên quan tại Bệnh viện Bỏng Quốc gia Lê Hữu Trác năm 2022

Abstract

Objective: Research subjects and methods: Conducted on 373 patients/relatives undergoing discharge procedures from August 2022 to January 2023 at Le Huu Trac National Burn Hospital. Cross-sectional, descriptive research with analysis, direct interviews with research subjects using pre-designed questionnaires.
Results: The average satisfaction score is 4.3/5 points, the highest is the service delivery results criteria with 4.34/5 points and service accessibility with 4.33/5 points, next is behavioral attitude and professional capacity with 4.31/5 points. The lowest is information transparency and facilities and service facilities with 4.28/5 points.
The overall satisfaction rate is 86.1%; Overall satisfaction index is 50.7%; 72.6% of patients will definitely come back or recommend it to others. There was no relationship between overall satisfaction and overall satisfaction ratio with general patient/relative information (p > 0.05).
Conclusion: Patients and relatives of patients receiving inpatient treatment at Le Huu Trac National Burn Hospital have high confidence in the quality of Medical care at the Hospital. However, it is necessary to continue to invest more in infrastructure (bathrooms, toilets, food services, ensuring patient privacy) and need more information transparency to meet the growing needs. patient's height.